Our Services

Our synergies with the global SSP Group, and our in-house expertise, mean Rail Gourmet (RG) is uniquely positioned to provide all services to deliver a great customer experience.

  • RG offers you everything you need, giving you simplicity and a service totally personalised to you.
  • We offer everything from service delivery to product development, worldwide distribution, central production, storage and much more – everything you see below.

Allow us to help you achieve your brand aspirations through One Stop Shop Solution…

ON-BOARD SERVICE

  • We have a detailed recruitment process and thorough training to ensure our hosts are able to delight your customers.
  • We pride ourselves on the excellent presentation and standards of our hosts.
  • We’re trusted to look after some very special guests, from royalty to celebrities.
  • We’ve delivered many successful promotional events and sampling.
  • Our management teams use their years of experience to undertake careful roster planning and staff co-ordination to allow thorough coverage and flexibility
MENU & PRODUCT

  • We offer in-house production of food.
  • Experience in collaborating with some of the most renowned chefs in the world and producing their recipes for on-board services.
  • Highly experienced culinary team for product development and innovations with dedicated test kitchen.
  • We deliver packaging solutions and tray settings, tailored to our clients’ needs.
  • We have our finger on the pulse with trend spotting and reporting.
  • Our link to the global SSP Group gives us access to a large amount of insight – want to know what is the most popular product at a particular station is at a set time? No problem…
LOGISTICS & SUPPLY CHAIN

  • Being part of SSP Group gives us unique access to a global network of suppliers, allowing us to boast superior business continuity capabilities
  • Our operational planning, coordination and deviation handling is second to none
  • We have decades of experience in stock planning and purchasing, allowing us to reduce waste whilst ensuring a product smooth flow.
  • We have a lorry fleet, based at our production facility in Heston, close to London Heathrow Airport and major motorways
TECHNOLOGY

  • We use proven tech concepts to drive sales growth such as ePOS, at-seat ordering apps and more
  • Daily gathering and consolidation of real time sales data from around 3million retail customers yearly
  • Generating daily trend reports to anticipate consumer behaviours through access to SSP Group data banks such as global customer feedback
  • Roll out of latest ePOS online and mobile generation
  • Your customers can relax with a simple and convenient pre-ordering app, or even at-seat ordering
  • We work with some of the top companies in the business to offer robust payment solutions, tailored to each client
CONCEPT & MARKETING

  • We have entered into successful partnerships with celebrity chefs and can facilitate partnerships with many industry names
  • We partner with many small scale regional food producers to really wow your customers
  • We use our decades of experience to bring your requirements to life – from the initial idea to development and research, to successful deployment
  • Our dedicated team will provide support for your marketing strategy and planning
  • Our access to real deep-dive customer data from across the globe, combined with our passion for food innovation, allows us to develop the perfect concept for your business
  • Our decades of experience, our logistics network and our well-honed processes make us experts at implementing new services and turnkey solutions.