RG - Catered To You – Our Services

Our Services

Our synergies with the global SSP Group, and our in-house expertise, mean Rail Gourmet (RG) is uniquely positioned to provide all services to deliver a great customer experience.
RG offers you everything you need, giving you simplicity and a service totally personalised to you.
We offer everything from service delivery to product development, worldwide distribution, central production, storage and much more – everything you see below.
Allow us to help you achieve your brand aspirations through One Stop Shop Solution…

On-board Service
- We have a detailed recruitment process and thorough training to ensure our hosts are able to delight your customers
- We pride ourselves on the excellent presentation and standards of our hosts
- We’re trusted to look after some very special guests, from royalty to celebrities
- We’ve delivered many successful promotional events and sampling
- Our management teams use their years of experience to undertake careful roster planning and staff co-ordination to allow thorough coverage and flexibility
Menu & Product
- We offer in-house production of food
- Experience in collaborating with some of the most renowned chefs in the world and producing their recipes for on-board services
- Highly experienced culinary team for product development and innovations with dedicated test kitchen
- We deliver packaging solutions and tray settings, tailored to our clients’ needs
- We have our finger on the pulse with trend spotting and reporting
- Our link to the global SSP Group gives us access to a large amount of insight – want to know what is the most popular product at a particular station is at a set time? No problem…
Retail
- We are part of the SSP Group, which operates a portfolio of around 450 brands, including brands known worldwide
- We boast 40 years of retail experience
- All hosts go through rigorous customer service training to ensure a top class experience for all customers
- Our purchasing influence means we can bring your customers a wider range of brands, from all-time favourites to innovative new treats
- Access to exclusive marketing partnerships, promotions and advertising space revenue through our global supplier network
Logistics & Supply Chain
- Being part of SSP Group gives us unique access to a global network of suppliers, allowing us to boast superior business continuity capabilities
- Our operational planning, coordination and deviation handling is second to none
- We have decades of experience in stock planning and purchasing, allowing us to reduce waste whilst ensuring a product smooth flow.
- We have a lorry fleet, based at our production facility in Heston, close to London Heathrow Airport and major motorways
Technology
- We use proven tech concepts to drive sales growth such as ePOS, at-seat ordering apps and more
- Daily gathering and consolidation of real time sales data from around 3million retail customers yearly
- Generating daily trend reports to anticipate consumer behaviours through access to SSP Group data banks such as global customer feedback
- Roll out of latest ePOS online and mobile generation
- Your customers can relax with a simple and convenient pre-ordering app, or even at-seat ordering
- We work with some of the top companies in the business to offer robust payment solutions, tailored to each client
Concept & Marketing
- We have entered into successful partnerships with celebrity chefs such as James Martin, and can facilitate partnerships with many more big names to really wow your customers
- We use our decades of experience to bring your requirements to life – from the initial idea to development and research, to successful deployment
- Our dedicated team will provide support for your marketing strategy and planning
- Our access to real deep-dive customer data from across the globe, combined with our passion for food innovation, allows us to develop the perfect concept for your business
- Our decades of experience, our logistics network and our well-honed processes make us experts at implementing new services and turnkey solutions.

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Our Services

On-board Service

Menu & Product

Retail

Logistics & Supply Chain

Technology

Concept & Marketing