Senior Customer Service Team Leader

Closing on: Dec 15, 2022
Job Category: Operations
Job Type: Full Time
Job Location: London St Pancras
Reports to: Deputy Manager


 Assist in Managing and motivating the staff ensuring that the day-to-day operation of the Service Centre delivers the customer(s) requirements accurately, on time and by a means that has been agreed by the customer in accordance with the contract(s).

 Prevent any losses occurring to the business by means of implementing systems and controls to prevent and eliminate stock shrinkage, breakage, redundant, and life expired stock.

 Assist in preventing all unnecessary expenditure including overtime, sickness, absenteeism, unplanned maintenance and other such areas that will have a detrimental effect on the profitability of the business.

 Set up and Maintain a robust system of filing for all documentation within the Service Centre.
 Ensure all relevant procedures, systems and processes including the ISO quality systems are in place and maintained at all times.

 Ensure all ISO documentation is completed, filed and maintained and assist with providing the information for Audit purposes.

 Assist in maintaining all necessary records including personnel, etc, and produce any reports that may be required within laid down time scales, including KPI’s, safety, and financials.

 Assist in stock taking and recording and filing KPI’s, Wastage and Time sheets at all sites.

Mandatory pre-employment requirement : 

  • Due to working in a secured station environment (DFT compliance), 5-year employment/education reference required to be able to obtain I.D. pass    
  • Disclosure and Barring service (DBS) checks will be carried out pending successful applicants and referencing – if the candidate currently does not have a valid DBS clearance certificate

Benefits – Full training, Competitive rates of pay, Recognition programme, Discount card, Full client uniform, 28 days for Holidays, Pension Scheme and discounted travel on Eurostar for colleague, friends and family.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx

Equal Opportunities

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation or age.