Senior Customer Service Team Leader

Closing on: Dec 15, 2022
Job Category: Operations
Job Type: Full Time
Job Location: London St Pancras
Reports to: Deputy Manager

JOB DESCRIPTION

 Assist in Managing and motivating the staff ensuring that the day-to-day operation of the Service Centre delivers the customer(s) requirements accurately, on time and by a means that has been agreed by the customer in accordance with the contract(s).

 Prevent any losses occurring to the business by means of implementing systems and controls to prevent and eliminate stock shrinkage, breakage, redundant, and life expired stock.

 Assist in preventing all unnecessary expenditure including overtime, sickness, absenteeism, unplanned maintenance and other such areas that will have a detrimental effect on the profitability of the business.

 Set up and Maintain a robust system of filing for all documentation within the Service Centre.
 Ensure all relevant procedures, systems and processes including the ISO quality systems are in place and maintained at all times.

 Ensure all ISO documentation is completed, filed and maintained and assist with providing the information for Audit purposes.

 Assist in maintaining all necessary records including personnel, etc, and produce any reports that may be required within laid down time scales, including KPI’s, safety, and financials.

 Assist in stock taking and recording and filing KPI’s, Wastage and Time sheets at all sites.

Mandatory pre-employment requirement : 

  • Due to working in a secured station environment (DFT compliance), 5-year employment/education reference required to be able to obtain I.D. pass    
  • Disclosure and Barring service (DBS) checks will be carried out pending successful applicants and referencing – if the candidate currently does not have a valid DBS clearance certificate

Benefits – Full training, Competitive rates of pay, Recognition programme, Discount card, Full client uniform, 28 days for Holidays, Pension Scheme and discounted travel on Eurostar for colleague, friends and family.

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Equal Opportunities

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation or age.